• All sessions are staffed by appropriately qualified guides. The NWWC has a pro-active approach to staff training. Occasionally, trainee guides may be involved in sessions, however they will be under the supervision of a qualified guide, at all times.

• Whilst every reasonable attempt will be made to deliver sessions, the NWWC reserves the right to cancel or modify the session due to safety considerations and factors beyond our control.

• All participants will receive a comprehensive safety briefing from their guide and will be given the opportunity to raise any issues before the session commences. 

• As part of the continual review of safety and associated considerations, the conditions of booking are subject to change, clarification, and modification at any time. Only the Centre Manager or their appointed deputy is empowered to vary or waive any of the conditions of booking. Such decisions are totally at the discretion of the Centre Manager or their appointed deputy.

• All persons participating will have Canoe Wales (CW) day membership, except for current Paddlesport Governing Body members.  

• These activities are potentially dangerous. All participants must be aware of this and accept the risks associated with the activities. 

• Whilst the NWWC has an excellent safety record, responsibility for death, injury or illness arising from these sessions and associated activities can only be accepted if caused by negligence on the part of the NWWC, its servants or agents.

• The NWWC is under no liability whatsoever in respect of loss or damage to property, however caused, whilst at NWWC.

• The NWWC holds public liability cover.

• White Water Rafting/Orcas/Canyoning /Kayaking/Canoeing are activities with a danger of personal injury or death. Participants in these activities should be aware of and accept these risks and be responsible for their own actions and involvement. 

• People with health conditions or anything else which may affect their enjoyment and participation in a session are asked to contact the centre at the time of booking to ensure that any additional requirements can be met. We always try to avoid making assumptions, as needs are individual, so please do be specific. We recommend that you contact your medical practitioner for advice if you are at all unsure of the suitability of undertaking a strenuous physical activity with the above attendant risks. Relevant medical conditions / injuries should always be disclosed to the Centre. 

• All participants must be able to swim 25 meters and be confident in water. Exceptions can sometimes be made for a Canyoning session, upon requirements being discussed with the Centre in advance. Orca participants must be confident swimmers. 

• These activities are not suitable during pregnancy. 

• The maximum weight limit for activities with the NWWC is 115kg (18st), and the maximum chest size is 51 inches. Centre management reserves the right to ask you to be weighed - this is for safety reasons.

• Spectacles can be a hazard to you whilst participating in Rafting/Orca/Canyoning sessions. You are strongly recommended not to wear spectacles of any kind. If you choose to wear glasses you must accept that injury may occur and accept full responsibility for any such injury. Participants may wear contact lenses, accepting that there is a risk of losing one or both. 

• Participants will not be permitted to consume alcohol or drugs prior to, or during, the session. The Centre Staff reserve the right to refuse participation to anyone considered to be under the influence of alcohol or drugs.

• If a participant acts in any such manner as to endanger him/herself, any other NWWC user or staff, they may be asked to leave the session.

• If a participant is not deemed able to follow instructions to a suitable standard for a particular session, they may be asked to leave the session.

• The course participants must remain the same throughout the session. Places are non-transferable once the session has started.

• Everyone should be treated with respect and should give respect to others. You should feel safe to enjoy your session. If you are worried about how you, or someone else is being treated, please talk to reception or NWWC management. Whilst taking part in an activity, participants may be photographed by CW, the NWWC or their approved agents. These images may be used for promotion by CW. If this is not acceptable, please contact the NWWC before your visit. We will take all possible steps to ensure such images are used solely for the purpose they are intended. If you become aware that these images are being used inappropriately you should inform the NWWC immediately.

• Rafting and Orca sessions can only take place at NWWC when there is a suitable water release from Llyn Celyn Reservoir. There is also the possibility of water being turned off at short notice e.g. in the interest of flood defence or following a mechanical breakdown at the dam. Participants must therefore check on the most up-to-date information regarding water releases before travelling. This can be done by checking the website: www.nationalwhitewatercentre.co.uk/water-information. 

• Canyoning sessions can only take place when the water levels in the gorge are at an appropriate level. There is always a chance that water levels can change at short notice, please contact the centre on 01678 521083 or info@nationalwhitewatercentre.co.uk before you travel. 

• For safety reasons, participants must wear NWWC helmets and buoyancy aids.

• A suitable wetsuit/dry-suit and footwear must be worn for all sessions; participants may wear their own wetsuits/dry-suits, as long as they are long legged, have been checked by our Centre Staff and deemed suitable for the activity.

• Damage to or loss of centre equipment caused by negligence, malicious acts or carelessness must be paid for at the time at current replacement value.

All activities must be paid for in full at time of booking.

Participants must arrive at least 15 minutes prior to the session start time, failure to do so will result in you being unable to participate in the activity.

Refunds or transfers can be made in the event of failure to deliver any Rafting/Orca/Canyoning session due to unsuitable water levels. No refunds will be offered which arise from circumstances beyond our control, other than this. Circumstances beyond the control of NWWC are defined as: natural disasters, failure of public or private transport, civil commotion, riots or terrorism, failure of telecommunications networks, failure of public/private support infrastructure.

The NWWC will not accept any liability for any other expenditures or costs incurred by prospective participants.

Should you need to cancel your booking for any reason the following charges and terms will apply.

More than 28 days before your planned session        
       25% cancellation fee or free transfer

Between 7 and 28 days before your planned session

       50% cancellation fee or 25% transfer fee

Less than 7 days before your planned session 

        No refund, no transfer 

MINIMUM AGES  

Safari            10 

Ultimate/Rapid   12 

Canyoning      12 

Orca               16 

Supervision of any participant under 18  

A parent/guardian, or another adult authorised by the parent/guardian, will be required to sign agreeing to the participation and the terms and conditions on behalf of under 18 year olds, on the day. This responsible adult must remain on site and be contactable for the duration of the session. Under 14s must have an adult on the session with them for the Safari and Canyoning sessions as these are off-site. 

MINIMUM NUMBERS

 For safety reasons NWWC will always staff Canyon and Orca sessions with a minimum of 2 guides. These sessions can therefore only go ahead if the minimum number of 4 participants per session can be met. Our Rapid session has a minimum of 3 participants to run.  A transfer or refund can be made if these minimums are not reached.